Customer first, service oriented
AFTER-SALES SERVICE ADVANTAGES
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Service during the warranty period
(1) Any car wash equipment purchased from our company is free of charge for one year and lifetime maintenance.
(2) Free equipment inquiry, equipment inspection, equipment maintenance, operation training and the cost of all spare parts damaged in the normal operating environment (except for man-made damage).
(3) After receiving a call from the user for repair, the technical staff will first guide the troubleshooting remotely. When the fault is still not eliminated, the maintenance personnel will be sent to the scene within 24 hours and will be responsible for repair.
Out-of-warranty services
(1) sign a renewed warranty contract service mode - users can sign a renewed warranty contract with our company after the equipment exceeds the warranty period ( renewed warranty contract time unit calculated in years ). After signing the renewal contract and paying the renewal fee, you can enjoy the same free maintenance services (including accessories) during the warranty period.
(2) Service without renewal contract For equipment without renewal contract, our company will provide paid maintenance service and charge the maintenance fee and the cost of spare parts.
Maintenance service guarantee
(1) Maintenance results must try to restore the equipment to operating condition until the user is satisfied.
(2) After the end of the maintenance service, maintenance personnel fill in the user-approved maintenance report form on the spot, the company to establish user maintenance files (3) maintenance services after the end of a period of time, customer service calls back to the user to ask about the use of the situation.
Other services
(1) Supervision services: Our managers will regularly sample all users, check the working conditions of sales and maintenance personnel, listen to the views and requirements of users, timely adjustment and improvement of the service work.
(2) Establish user files: Establish various service files, such as pre-sales, sales, after-sales service and service supervision files, to improve management.
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EMAIL：
MANAGEMENT CENTER ADDRESS：Room 1901, Building 18, Jianwai SOHO, No.39 Dongsanhuan Middle Road, Chaoyang District, Beijing
OPERATION CENTER ADDRESS：Shanxi Province Yuncheng City Economic Development Zone, Novelty Road, Calex Technology Products Industrial Park
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微信公众号
TELL：400-653-9889
INTELLIGENT CREATION,LEADING THE FUTURE